Process of order to delivery
Telephone: all deliveries made by telephone will be processed immediately, you will be provided a day and an estimated delivery time. Receipts are sent to your email.
Online: when ordering online there is a minimum processing time of 3 working days. If necessary to the delivery, we will make contact via telephone.
Delivery times
At Puckamuck our delivery drivers work Monday - Friday, 8:30- 4:30. During busy periods we can offer a delivery service on a Saturday. However, please call to discuss further as certain criteria applies.
Can you select a delivery date?
If you require a specific delivery date, you can phone us directly and we will endeavour to achieve this. It is advisable that if you require your product to be 1st delivery you allow a few weeks' notice. Due to such high demand during busy periods (August to November and January to May), this is not guaranteed.
Can you choose a delivery time?
Unfortunately, we cannot be precise when it comes to delivery times. During the confirmation of your order, you will be allocated an estimated time frame. Please be aware this is a rough estimation as we are governed by traffic, weather conditions and vehicle failures. Further from this, we will always try our best to meet your requirements.
Do you have to be present for delivery?
Domestic: It is not mandatory for you to be present at the time of your delivery, however, being available via phone call is recommended. Our reasoning for this is so that if the driver is having trouble finding your location, it can be easily and quickly resolved. If you do not wish to be present for the arrival of your Puckamuck delivery, we advise leaving a note on your order with where you would ideally like your order left to avoid complications. Please note that any goods left by our drivers when you are not present will not be our responsibility once the driver has left the premises, any form of theft or damage will now be your own responsibility.
Allotments: When ordering for delivery at allotment sites, you are required to be present in order to gain access and assist the driver with complicated dispatch conditions. This will also apply when ordering a delivery to a domestic area where the driver will require assistance with meeting your specified dispatch location.
How quickly will you receive your delivery?
We aim to get your deliveries to you within 5 working days from the point of order, however, during busy periods this may be up to 3 weeks. If you have any queries regarding your delivery please call the landline and we will be happy to help.
Allotment deliveries
The "plot drop" service: The initial delivery of bulk bags will be delivered to your site's allocated drop-off point (confirmed by your site rep). We will require a minimum of 6 bulk bags ordered before we re-visit and provide this service. It is important to note that you could wait up to 2 weeks from the point of order before your delivery is dispatched. If the minimum quantity is not met for your allotment after 2 weeks, we will contact you to discuss your options moving forward. A) We can put your order on hold until we have met the requirements. B) We can refund the additional payment for the 'plot drop' service, and deliver your bulk bag(s) to your site's allocated access point. C) Cancel and refund the entire purchase.
Delivery charges
Delivery charges are calculated based on mileage. This is done automatically, and you'll be informed of the associated delivery fees during the checkout process.
Vehicle size
General deliveries will be made using a 3.5-tonne tipper truck. This vehicle can hold up to 3 bulk bags or 60x60-litre sacks. It is important to be aware of this when placing an order with us to ensure delivery can go ahead with less perplexity.
For orders of 12 cubic metres, deliveries will be made using a tractor and trailer. Please ensure you have the appropriate ground and area. Tractor trailers weigh approximately up to 28 tonnes.
It is crucial that you take this into consideration before placing your order, as we will take no responsibility for damage caused and can refuse delivery if deemed unsafe. Please see our terms and conditions on the Sussex Manures website for more information on tractor trailer loads. All deliveries are completed by trained, competent operatives. It will be at their discretion to deem it safe to dispatch or not.
Dimensions
For larger orders, deliveries will be made using a tractor and trailer. Please ensure you have the appropriate ground and area. Tractor trailers weigh approximately up to 27 tons.
- 3.5-tonne tipper: height - 2.3m / length - 5.6m / width - 2.6m
- 7.5-tonne flat bed lorry: height - 2145m / length - 5.9m / width - 2.7m
- 18-tonne skip lorry: height - 3.66m / length - 6.8m / width - 2.8m
- 8-tonne tractor: height - 3.3m / length - 5.4m / width - 3m
- 10-tonne trailer - height - 4m / length - 6.9m / width - 3m
- Skid steer: height - 2m / length - 3.3m / width - 2m
Delivery of puckamuck
All deliveries are completed by trained competent operatives. It will be at their discretion to deem it safe to dispatch or not.
Terms & Conditions of delivery
Risk Assessment / Method Statement Unloading / Loading / Tipping - Transit Tipper
| Risks/Hazards | Actions |
|---|---|
| Reversing into driveway to unload | Use personnel for guidance |
| Uneven/Poor drive condition | Customer to sign a disclaimer if required |
| Obstructions | Remove or stop |
| People | Ensure all personnel are clear of the work area |
| Slips, Trips, Falls | Correct PPE |
| Power Lines | Do not work/tip under |
| Steep Driveways | Always stand clear of swinging bag |
Disclaimer
All Customers are reminded, when ordering our plant into their premises they must supply SAFE ACCESS & SAFE EGRESS and suitable area for unloading the product. However, if the operator deems it unsafe or unachievable to off load, we ask that you endeavour to find a reasonable alternative for the operator to deliver. Any wasted journeys resulting in poor access or failed delivery will be chargeable. We will not take responsibility for any damage caused, reversing, manoeuvring, and unloading. The operator will carry out a risk assessment and will endeavour to carry out the task without causing any damage.
Walls, Gutters, Gate posts, overhanging roofs are all obstacles' we try not to damage. But on occasions this happens. We will not be liable for such claims.
All tyre damage caused to our plant will be chargeable to the customer, (Sharps that cause tyre damage).
All tyre damage caused to our plant will be chargeable to the customer, (Sharps that cause tyre damage). Whilst unloading all persons shall keep clear of the plant being operated and shall NOT enter the risk area. Any services above or below ground should be identified to the operator and risk assessed.
Subsidence caused by weight and poor road/drive/concrete conditions resulting in the plant becoming stuck/bogged will be charged to the customer (down time/tow cost). Any spillage when unloading will be the responsibility of the customer to clear.
I recognise that the driveway may not be strong enough to take the weight of the vehicle delivering the product. I hereby give permission for the vehicle to use the driveway. I also agree that Sussex Manures will not be responsible for any damages caused. I have instructed Sussex manures to leave the public highway and unload onto an area where the vehicle may become stuck. If this happens, I understand I am liable to pay for the recovery.
Depending on the product you have ordered will in turn depend on the dispatch process.
10 sacks: offloaded by hand, within reasonable distance of the delivery vehicle this will be at the drivers discretion.
20 sacks plus: to domestic properties, the order will be offloaded inside a bulk bag. Please see below for bulk bag delivery process.
Bulk bags: will be offloaded using a hi-ab crane. Our vehicles offload from the left-hand side. Please note that we cannot offload over any walls, fences or hedges. They will require a suitably hard level ground.
Loose load - 2.5 cubic metre loads: will be tipped from the rear of the vehicle. Customers are reminded to be mindful of low hanging tree bows and the height restrictions when choosing their designated delivery area.
Loose load - 7.5 cubic metre load: these will also be tipped up off the back of a trailer in the most suitable area. There are certain criteria involved when requiring such larger loads. We advise you telephone to discuss this with one of our team. We will require images of entrances and exits and may need to carry out a site visit.
Loose load - 12 cubic metre load: these will also be tipped up off the back of a trailer in the most suitable area. There are certain criteria involved when requiring such larger loads. We advise you telephone to discuss this with one of our team. We will require images of entrances and exits and may need to carry out a site visit.